Poor Service

I have made it very clear since the 2020 that I no longer need the policy, payments has been going off my account. I have verbally given the call center agents every time they call the consent to cancel my policy but I see them still deducting funds from my account. This morning I have gone through my statement and noticed that the funds were taken and some I managed to reverse while some I could not do so. I need the call recordings which I get told every time they call that the calls are recorded and have the funds of reversed in my account ASAP before I take legal actions.