Poor. Poor. Poor Claim Service. No Integrity. Not a seamless experience.

Poor service. lack of information. After writing twice to follow up on a claim I received NO response. Now I'm on a call with 1Life and they SUPPOSEDLY cannot find the emails I sent even when I got automated responses confirming that I had sent an email. And they are now changing the processes of the claim- because when you call you speak to different agents and the information given is not consistent. I've had to ask the current agent to dig through the calls that I had made to hear what the other agent told me when it comes to documentation. There is no communication. NOTHING. They sit on things and do not communicate with the client. It is such a shame that people pay companies like this one hundreds of thousands of rands for life cover and when the dependents need to claim they are given the run-around with inconsistent information. They do not give clear instructions of documentation need. They prolong the process by giving the bereaved client the run-around.