Poor life cover claim service

Poor service on life claim

My partner passed away 10 months ago however until today we are still struggling to claim for his life cover I have been writing on this platform and after they see my complain they will assist get in contact with me but no results.

On the 17 August 2026,Mark Diedericks called me to advise the claim has been approved he sent me an email where i should respond with my banking details

On the 18/08/2026 i rep**** with all the required documents,the 19 i received a call all has been received, on the 25/08/2026 i get an email to sent a certified ID which i did. Today when i call to follow up im being told none of my emails have been received, im being given another email address, i sent those documents again,an hour later i call and im being told again no email received.

I am frustrated as a parent with kida and bills to pay, 10 months later with my partner gone we have been suffering financially. I dont know else i must do.