Poor in service. Great in silent treatment and incompetence.

I never thought it would be such a hassle to get payment out from this company. I have no idea whether it's human beings with any empathy or just robots working for the company. Losing a loved one is already a deep emotional pain. Yet, they don't give 2 ticks to take you through another emotional turmoil with their poor service. I would never recommend anyone to take out a funeral policy with 1Life. Never. There's no communication whatsoever. Stating that the service is poor would be an overwhelming understatement. They're just dependable to say the least. Transparency is a weakness to them. I'm definitely going to discontinue my funeral policy with them. Can't be grieving and fight stupid battles at the same time.