Poor customer service when you have to claim.

Poor customer service and empty promises when it comes to you having to claim. I called and submitted my claim with documents on the 4th of March then i received an email on the 5th saying they received only my bank statement. I therefore sent them the documents as per their request on the same day and I have been waiting on them since. Yesterday I decided to call them with a response that my claim was being assessed with a promise of the assessor will call me before the end of business on the 9th of March.

Still with no luck, I than called today and they can't get a hold of the assessor but will leave a message to call me back. It is such a run around with no feedback from their side they just don't care to come back to you at all.