1 reviews | Active since Dec 2012
Poor customer service
<p>I updated the insurance cover to include 4 additional members .The person I spoke to captured the information correctly. I sent an email with the correct information . Three weeks later I get an email to not forget to rate his service . I sent the email to request that the information be corrected . Today Iam still waiting for the information to be corrected .This is not the first time I have to run around requesting this insurance company to correct my policy</p>
Thank you for bringing this matter to our attention.
A consultant has contacted you in order to address the matter directly.
As discussed the surnames of your members have been corrected and an updated policy schedule has been forwarded in order to confirm if all other details have been captured correctly.
Receipt of documents have been confirmed and we will await your response.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for bringing this matter to our attention.
A consultant has contacted you in order to address the matter directly.
As discussed the surnames of your members have been corrected and an updated policy schedule has been forwarded in order to confirm if all other details have been captured correctly.
Receipt of documents have been confirmed and we will await your response.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.