CM
Charlie M
1 reviews | Active since Aug 2019
24 May 2021, 14:28
Poor customer service
Hi everyone
I have sent numerous emails and call back requests on their website to client services and claims department and they haven't called me back, when I sent a call back request for a new they are quick to call under 5 minutes. Clearly they care about getting new business than providing service to their CLIENTS. The one agent literally hang up the phone while I was explaining my frustration and concerns. I'D NEVER RECOMMENDED 1LIFE TO ANYONE.
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1Life's replyOfficial
24 May 2021, 15:30Hi Charlie,
Thank you for bringing this matter to our attention. We also acknowledge the email received by our office. Kindly accept our apologies for the terrible service you have received and a friendly resolutions officer will contact you with a resolution.
Kind regards,
The 1Life Team
Thank you for bringing this matter to our attention. We also acknowledge the email received by our office. Kindly accept our apologies for the terrible service you have received and a friendly resolutions officer will contact you with a resolution.
Kind regards,
The 1Life Team
1Life's reply24 May 2021, 15:30
Official
Hi Charlie,
Thank you for bringing this matter to our attention. We also acknowledge the email received by our office. Kindly accept our apologies for the terrible service you have received and a friendly resolutions officer will contact you with a resolution.
Kind regards,
The 1Life Team
Thank you for bringing this matter to our attention. We also acknowledge the email received by our office. Kindly accept our apologies for the terrible service you have received and a friendly resolutions officer will contact you with a resolution.
Kind regards,
The 1Life Team