Poor customer service

I took out a life policy with Budget life on 29 June 2015. I was promised that I will receive my policy documents and confirmation of policy on the same day, actually a few minutes after the call as they were supposed to email those to me. To date, I am still waiting for the documents to be emailed to me. I wrote queries on their website requesting documents, I called them and spoke to countless consultants who promised that the documents will be sent to me but I am still waiting. <br> <br> I need those documents as I need to send them to the bank as confirmation but the insurance couldn't even care. If they fail to email me documents, I wonder if they will be able to process my claim when the time comes. <br> <br> I am seriously frustrated as the bank keeps following up and want this policy to be cancelled so that I can get another policy with a better company. When I initially took the policy, I spoke to Thomas who promised this and that but to date I am still waiting. <br> Can someone at Budget attend to this asap?? <div><br></div><div><em>(Supplier name changed from Budget Insurance to 1Life by Hellopeter.com)</em></div>