Poor customer service!

So I searched for funeral cover policies at various companies, got a quote from 1Life but they were very expensive as to the funeral cover I have. One of their call centre agents gave me a call, he explained stuff that the current company is also offering me.. So I told him I won't be able to afford their monthly premiums, the call centre agent just hang up!

To me, this is poor customer service!!! Please teach your people on how to communicate with others, as well as customer service s****s cause they clearly don't have that!