Poor after sales service

Good day. Allow me to share my bad experiance at the hands of 1life insurance. On 7 April 2014 i was on duty as a police officer in the East London area. In the scope of my duties i attended to an armed *******. The suspect was cornered and instead of giving up he started shooting in the direction of toddlers as he was trapped near a pre school. As a result i steped up and engaged the suspect. As a result of this I was shot in the left fore arm. My radius was shattered as a result of this. After medical care I was informed that I have lost 65% use of my left arm. I then submitted a claim to 1life. After nearly 6 months of trying to get answers from 1life I was informed that my claim was rejected and that the consultant who dealt with my case would be dissiplined for ignoring my calls. I then took my claim to the insurance ombitsman. He however agreed with 1life. They sent me recordings of telephone calls. I however truelly suspect the tapes were incomplete. I decided to report on this matter after reading about the momentum case involving Mr Ganas and only recently learning about hello peter. I was informed that i could take yhe matter for judicial review in a court, while the know that the vast majority of clients lack the finances to take them to court.