POOOOOOOOR Or NO Service at all

POOR POOR Service!!

I complained so many times via email, and still same **** different day. A while back I requested that my banking details for my debit order get changed, after struggling for who knows how long I received a letter stating that my details have been updated and my new banking details will be used for my debit order, then came month end my debit order went of on my old account leaving me owing my previous bank money for unpaid debit orders. I then complained again and waited two weeks for a response two weeks!!!!! a lady at 1 life assisted me and told me that the arears will be written off because she can she that this complain is coming since Dec. I insisted that the policy get cancelled. she then informed me that I will only be liabile for my installement from March now onwards and I accepted this. A few minutes after our conversation I received a letter to indicate that my banking details have been updated and that my debit order on my new account is due the 1st day of MArch. Guest what two days later the debit order went threw on my new banking account and bounced because there wasn't money in this account for the debit order as I only received my salary on the 1st day of each month. and This was set as my deduction date for my debit order. I immediately contacted 1 Life and its been 4 days now nobody came back to me. PLEASE can you just start doing your work and cancel my policy as requested on several occasions. Policy ********** 09