POLICY PAY OUT

My Mom passed away on the 22 July 2017, I contacted 1Life in the following week to notify them of my Mms passing. And wanted to know as to what documents was needed, they advised that they would email me, which they did. I have submitted all documentation that was needed. But since than they forever need additional documents, why don't they at once say what is all needed and stop beating around the bush. First a fall, They are Brand which should have standards, they are fast to sell one a policy but when its paying out time they take forever. They do not even call any of the beneficiaries when needing anything, we are 5, so it it is likely impossible that they cannot reach any of us on cell, email, or land line. When you email them documents they don't even sent a conformation , they idle until you decide to contact them. I spoke to Mary from 1life on 13/02/2018 @1:55, she said they have not received any document form me after they requested them, I then phoned back @ 2:22 same day and spoke to Shanice, who said the documents were received January 2018, So I don't understand are they not using the same systems. Or is the one D___ _ _ _.The forms were: Cremation Form, I have sent what we got from the Muslim Burial Society as we bury same day. That's the only paper work that was given, I sent a affidavit need a bank statement, in their right mind =, is it possible for any one to extract a statement from any bank for any individual, be it mother, father, brother sister, not even a King or the pope will get this right on someone elses name. but I did my fair share and got the affidavit. and the medical Aid statements from 01 May 2010 till 01 May 2011, she was not on medical aid, which we also provided a affidavit. What more dos 1Life want, can they not ask for all documents at once, I put through a claim with another insurance, My My what great service they asked on all documentation at once, All the beneficiaries were paid out in December 2017. The service and correspondence from one life, I only have one word "PATHETIC" I would not advise any one to take out a policy with them. I need to know is this going to be an on life claim (I will be submitting documents till the day I also die) I need feedback and I also need a time line as well as this is ridiculous.