Policy number: *** Premium Refund

I have a very serious complaint about this so called insurance. They are a true example that they are a ****. They show no remorse and does not have dignity and it is clear that they don't have what is called "Treating the customers fairly culture" instilled into their employees. Their employees are so unprofessional and seems not to know what they are doing. They are so pathetic to the core that they don't care about customers but themselves and full of selfishness with appalling and disturbing business sound. To date my matter has not been solved and this so called employee of theirs by the name of Lee Ann is so sure that the company belongs to her family or grandparents. She has the nerve to tell me what the Bull**** that she has told me, that "I am regretfully unable to further assist you in this matter, as I have provided you with the call recording proving that you were informed of the cooling-off period, as well as the documents sent to you as confirmation of the contractual agreement you have entered into with 1Life. There is no refund applicable on this basis. Kind Regards, Lee-Ann Johnson Resolutions Officer | 1Life Resolutions" What kind of service is this company is running, how can a big company like this do this to me when I have worked for my hard earned cash money do this to me. I am shattered beyond words and very worried that this is what they do to other people. Can the FSCA, Capitec Bank, Absa Bank, Standard Bank and FNB Bank also intervene and tell me if this nonsense that has happened to is what they support. All I want is my lousy R250 premium that they have debited, that today they don't want to give it back to me. As much as I have signed the useless contract with them, and canceled the policy, is it allowed for them not to allow my bank to reverse my money, hence I have included all these financial institutions to let me know if it is allowed of what they have done to me. It is even FICA compliant??? The FSCA must just look into this matter and revert. I am very upset for the ********** service I got from 1life Insurance. This shows that we must not trust any Insurance Companies selling us policies.