Policy cancelled by 1life????????????

Last month I changed my banking details with 1Life from Nedbank to FNB.

1. On 2 July 2019 I send an email to 1life at 08:45 informing them that my policy did not go off from my FNB (or Nedbank accounts). This email was read by 1life but no response received. Copy of mail and read receipt are available.

2. I then called the call centre. The consultant informed that my banking details were changed and that the debit order did go off on their side. He ensured me that the funds were debited and told me to give it 2 days. Please trace this call and listen the conversation.

3. On 5 July I send another mail again asking why my account was still not debited (once again this mail was read but no reply) Mail and read receipt available

4. 8 July 2019 I send a mail to ***, *** and *** explain to them what happened. (no reply)

5. 9 July 2019 I send a follow up mail and received feedback from Kavi informing me that my July premier was rejected by the bank. I dont understand how this can be possible. I changed the banking details on both my policies. 1 policy was debited and the other one rejected???????

6. 9 July I send a mail confirming my banking details and correct and also attached a letter from FNB confirming my bank account. I asked that the policy be double debited at month end (ONCE AGAIN NO REPLY)

7. Today 17 July 2019 I received an sms informing me that my policy have been cancelled.