LF
Laurette F
1 reviews | Active since Jan 2012
26 Aug 2015, 09:11
Policy cancelled
Referring back to my previous complaint on Hello Peter, I advised 1Life to cancel my policy however I received an sms during the week to say my premium was unpaid?? I sent an email to 1Life with another request to cancel my policy but now I received a call from Lancet to follow up on my appointment for the tests to be done? I've received no confirmation from 1Life that the policy will be cancelled. Why is 1Life refusing to cancel my policy? I will claim back all my bank charges from 1Life for all the unpaid premiums. I want confirmation that the policy has been cancelled.
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1Life's replyOfficial
27 Aug 2015, 15:16Hello Laurett,
Thank you for affording us an opportunity to assist you with your complaint.
We have contact you to discuss this matter and it has since been resolved.
As per the conversation we had, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as our client and we do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Resolutions Team
Thank you for affording us an opportunity to assist you with your complaint.
We have contact you to discuss this matter and it has since been resolved.
As per the conversation we had, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as our client and we do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Resolutions Team
1Life's reply27 Aug 2015, 15:16
Official
Hello Laurett,
Thank you for affording us an opportunity to assist you with your complaint.
We have contact you to discuss this matter and it has since been resolved.
As per the conversation we had, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as our client and we do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Resolutions Team
Thank you for affording us an opportunity to assist you with your complaint.
We have contact you to discuss this matter and it has since been resolved.
As per the conversation we had, your policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as our client and we do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Yours sincerely
Resolutions Team