Policies

This one is a shocker to say the least. This from a company that i have two life policies with. If only i knew?? My mom passed away on the 9th of June 2021 at the age of 94. She was a housewife all her life and when my stepfather passed away she lived off his pension. Her passing left me with some serious financial problems as i am her only living son and i had to very quickly arrange for finances for her funeral as she had no policies. After her funeral i had to get a letter of authority so i could do the necessary documentation (stopping debit orders etc etc) and claim her very small investment at Nedbank. After going to court 5 times and spending hours there i eventually ended up at Goodwood court and a very helpful individual sorted out the necessary documentation for me. One of the debit orders i had to cancel was Auto and General so i contacted them to cancel. To my surprise i received a phone call the next day from an employee at 1Life to tell me that under this house insurance is a policy of R5000 and also 6 months payback of the premiums. I was delighted to get some money back. I had to now send all the necessary documentation to 1Life and so i did. I sent all the documentation and received a reply 2 days later that the death certificate and page of the notice of stillbirth is a bit unclear. No problem. I resent it in a much clearer form. This is where things started going wrong. I get an e-mail a few days later to inform me that this policy was cancelled in January 2021, yet the installments went off until end of July 2021. This is wrong so i send an e-mail stating this cannot be right. I had Power of Attorney over my moms bank account and i never cancelled nor could she. Then i receive and e-mail stating the policies are in my name and not my moms. These are my policies and has nothing to do with my mom. The next day i receive and e-mail asking for a letter of authority for the policy. I send them the letter and shortly after i get an e-mail stating there is no policy with that number (the number they sent me is wrong) so i correct them via e-mail and send the right number again. Shortly after i get another e-mail stating that there is no policy under my moms id number. Once again her id number is wrong and i resend it with another copy of her birth certificate telling them it is wrong again. Yesterday i received another mail saying there is no policy on her name so i ask them to get their manager to call me as this is becoming a circus. Every time i get an e-mail from a different person at 1Life with completely different information. This morning again i stated how is this possible and had no reply yet. Incompetence of the highest level. I have all the proof of the e-mails. I sent another e-mail to them this morning with all the e-mails copied into that e-mail, but had no reply. Why would anyone do this to someone going through a rough time with the loss of his mother. I am dumbfounded. #Win