BL
Brandy L
1 reviews | Active since Jun 2015
29 Jun 2015, 20:54
please i need to know if my pilicy its garanteen
I call this morning regarding my policy , it has been debited but I can't access my policy on my phone but they have a contact number that client need to dial to access the policy wish is *120*101# and also I ask them to send email still no email.
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1Life's replyOfficial
01 Jul 2015, 15:27Hello interest,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the discussion you had, you have confirmed receipt of your policy documents via email and the system challenges regarding the USSD link were also discussed with you.
We do apologise for any inconvenience that this matter might have caused.
Should you wish to discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the discussion you had, you have confirmed receipt of your policy documents via email and the system challenges regarding the USSD link were also discussed with you.
We do apologise for any inconvenience that this matter might have caused.
Should you wish to discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik
1Life's reply01 Jul 2015, 15:27
Official
Hello interest,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the discussion you had, you have confirmed receipt of your policy documents via email and the system challenges regarding the USSD link were also discussed with you.
We do apologise for any inconvenience that this matter might have caused.
Should you wish to discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the discussion you had, you have confirmed receipt of your policy documents via email and the system challenges regarding the USSD link were also discussed with you.
We do apologise for any inconvenience that this matter might have caused.
Should you wish to discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik