Please don’t tell me it is in my inbox !!!!

I have been trying for weeks to get a copy of my policy document. I was initially told it would be posted - then that they had sent it to me electronically. I told the client services agent I was receiving their e -mails but not the policy document - although they insisted I must have it. Complaint resolutions initially helpful and acknowledged an IT fault behind my not getting the document - then later insisted I must have it as the fault was fixed and system said I must have it - spoiler alert - Not In My Inbox no matter what you say IT problem clearly not fixed ....Multiple e-mails sent to multiple departments at parent company Telesure were not responded to at all. I am a medical professional and have been very surprised at the lack of follow through and service - as well as by the blatant failure of the parent company to intervene as well as by a complete inability to escalate the matter as the company and its directors seem to hide behind their call centre. To date I have sent approx 25 e mails and multiple phone calls and still waiting. If this is how hard it is to get a copy of my policy how hard would it be to claim ... I understand we are all struggling with the pandemic but this does not prevent customer commitment .... I am quite clear that the problem is systemic and not attributable to individual staff - see other reviewers who have been unable to get a copy of their policy document. At this point I am Probably just going to cancel and write off the premiums paid ...

Graham.