Please call me..

I am trying to cancel my policy and eventually got hold of them on the number on their website but of course it was the wrong department. They said they would transfer me and after waiting for about 5 minutes they eventually came back to say that they weren't answering and they would get them to call me back. I am still waiting for this to happen - 2 days now and nothing. I have tried submitting their contact us form on their website - ignored. I even resorted to trying another approach and saying I was interested in spending more money with them - ignored.