1 reviews | Active since Sept 2015
Phones Unanswered
<p>Hi, I fail to understand why your phones get answered but there is no one on the other end of the line.</p> <p>I need my policy documents urgently because in the ones that I was given my full names are not typed in fully. How can a documents so important not have my full names????</p> <p>I hope you will repoly to this urgently, I wasted my time trying to call you already.</p>
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
Your names were rectified and the policy documents sent to you via email as per your request.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
Your names were rectified and the policy documents sent to you via email as per your request.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our Resolutions Team on ***.
Yours sincerely
Resolutions Team.