Paying premiums with no access to the account

It's been months now since I've not been able to log on to my 1Life account and I was contacted and cooperated when they wanted to troubleshoot with me virtually. My biggest issue no one is coming back to me and when I reach out I get dissatisfying responses. The last consultant promised to email me what I had requested but didn't and had the audacity to say I am not the only one experiencing the issue so I shouldn't worry they are working on it. It's from 2022 I had this issue and it's frustrating, I'm considering taking my money elsewhere and demanding my premiums back.