Pathetic service and *********** staff!

Called the Helpline *** 2024/02/20 12:01. A consultant answered "Hello", no introduction whatsoever! I tell him I've got an existing life cover policy with the company and looking to get a funeral cover, asked him for a quotation and options etc. He tells me "Go log on to our website, choose a funeral cover and we'll call you back". I asked him if he's one of the consultants that make call backs and he answers "Yes" but he can't assist me over the phone, appalling! I'm so annoyed by his attitude I immediately ask him to put me through to the Life Cover department. He then asks for my ID number, I give it to him...he then tells me "Oh, Mr. Mazibuko your policy with us is not Active and he asks me when last I paid my premium". At this point, I was annoyed and asked him for his name and told him I'd report him. His name is Katlego Machedele. I'll be looking into Clientele for a Funeral Cover.