Pathetic service

bad service experienced since last week, today was even worse when i spoke to one of the consaltant called Emily. She was rude and not giving me a chance to explain my frustration. I hafe a life cover with 1life and i was told about one of the benefit that i get when i buy a house (35%discount on bond registration costs) So now when i call to enquire about the process since im buying a house i was told to call Lipco Law for all so i did call them as advised however Lipco said they cant find my active policy in that case i have to call 1Life again to explain the situation and i was told they will escalate it. i have been callin both companies almost everyday since last week with the same issue that i have to explain to every consaltant but no one is willing to help. i dont know if this is how they **** their customers because when they have to keep their word they taking me from pillar to post. I have never experieced such service in my life because you could hear that they dont even care when they talk to you. i can not blame Lipco because i never delt with them when i joined the policy but 1Life.