Pathetic Service
<p>I requested a quote for a funeral policy, I was then called by Rebaone Molema on Tuesday the 2nd of August. I requested that he saves the quote for me and contact me on Thursday the 4th at 17:30 because thats the only time I have. Instead of calling me, he sends me an email on my WORK email address , of which I did not provide and he still has the audacity to tell me in the email that I should be professional and answer my phone. That consultant was so rude over email I could not believe that he treats clients like that. Rebaone Molema needs to go back to training or be taken off the calls because his service is appalling. He even said I am boring.</p>
Thank you for making us aware of your complaint.
A consultant has contacted you and has been unable to reach you telephonically in order to address the matter directly with you.
Due to the public holiday tomorrow, we will contact you again on the 10th August 2016 in order to resolve the matter in a satisfactory manner.
We apologise for the inconvenience that was caused and the manner in which you were addressed.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your complaint.
A consultant has contacted you and has been unable to reach you telephonically in order to address the matter directly with you.
Due to the public holiday tomorrow, we will contact you again on the 10th August 2016 in order to resolve the matter in a satisfactory manner.
We apologise for the inconvenience that was caused and the manner in which you were addressed.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your complaint.
We have been unable to reach you telephonically and via email in order to address the matter directly with you.
Kindly note, in order to resolve the matter we would need a copy of the email to which you refer in your complaint in order for it to be addressed accordingly.
We do apologise for the inconvenience that was caused and the manner in which you were addressed.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of your complaint.
We have been unable to reach you telephonically and via email in order to address the matter directly with you.
Kindly note, in order to resolve the matter we would need a copy of the email to which you refer in your complaint in order for it to be addressed accordingly.
We do apologise for the inconvenience that was caused and the manner in which you were addressed.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Resolutions Team.