Pathetic service

On Nov 25th i contacted 1life to move my debit order as my bank acc was still under investigation following a ********** debit done on it. The agent (Stephen) told me it was too late to change the dod , only for the following month can it be changed so i understood. He went on to say that once this one returns unpaid i will receive banking details in order to make a manual payment. I didn't receive banking details, only one option of immediate re-debit so i didn't respond to the sms coz that wasn't a viable option for me. I called again on December 9th to explain what had happened and request for manual payment options which i was told were not available to me at this time, they are sent immediately after a returned debit and expire within a few days. Can u prove to me that the alternative options were emailed to me? Dololo!! The "team leader" i was speaking to (Kavi) didn't have a clue what he was doing, he said he would come back to me by late afternoon on Tuesday and he hasn't till today!! I'm furious at this less than standard service. My acc has never defaulted and now their mishaps and little or no-care for me as a client is resulting in me looking like a bad-payer. I deserve a payment holiday for all this frustration you people have caused me.