Pathetic Service

My name is Petunia Bosiu. I took a funeral policy in January. Over the weekend i went though my documents and i came across a clause that stipulates that my premium will increase but i did not see anything about the cover increasing. I then called your client services department to enquire if my cover will increase the lady confirmed no i then asked to cancel, i was transferred to Lincon. I explained why i wanted to cancel. He then asked to call me back as he wanted to check the clause that i was referring to. When he called back he read me clause from some document that he had. I then asked him does my cover increase he was now telling me that the life cover increases and finally explained that my cover on the funeral does not increase. What irritated me about that call was that firstly he was not prepared because he did not have my particular policy schedule at hand. He asked to call me back because he wanted to check on a few things. what was he checking for??? HE WAS CLUELESS . He came back to me with nothing but a bad attitude. His conservation methods are pathethic. He could not even convince me with the benefits of the policy he was too busy trying to defend himself.