LS
Lourenzia S

1 reviews | Active since May 2020

12 May 2020, 12:23

Pandemic

WARNING!!! STAY AWAY

I phoned 1Life to cancel my policy and I was very clear when I said that I couldn’t afford it. It felt like I was bul**** by the consultant to take push back the commencement date on the policy.

During the epidemic, I lost my job and I simply forgot to phone them back to cancel this policy. I was under the impression that they will phone me to make sure that I was financially ready. They took my money and while I’m in a financial crisis. After my complaint they said via email they will refund my money, it has been a week later and after demanding a refund, they said there will be NO REFUND!!!

Please make sure to stay clear from 1life, they don’t care about their clients, it feels like they are trying to ****** my money.

I’M DISGUSTED!! I’M A SINGLE MOM AND UNEMPLOYED!! SHAME ON YOU!!

0
Replies (1)
1Life
1Life's reply12 May 2020, 12:56
Official
Hi There, 

A Resolutions consultant has since been in contact with your regarding the outcome of your complaint. 

Kind regards 

Best regards,