1 reviews | Active since Nov 2022
Painful
<p>In 2010 I took a policy with this company, 6 years later I am begging and resulted to contaced Hello Peter so someone can send me my policy which I now received, now I take the time to get my affairs in order and realise a lot of wrong information is on this policy. I contact them and ask them to correct the wrong information. I fully disclosed the fact that I had cancer when I was 30, I have been in remission since. Suddenly they telling me I have not disclosed this. Strange how my other policy and funeral policy, medical aid etc has been informed by me. But for some reason I supposedly neglected to ask this. 2 years ago I am contacted by this company to take out a womans own policy, I disclosed it yet again and never heard back from them. So now I ask what is the bottom line, get this, i am informed that if anything happend to me 2 weeks ago the policy would have paid out, but because I am now saying things are not correct and I want them to correct it, I have to forfit this policy and they will rewrite me a new one. What about all the money I have paid? What gets to me is that I had to beg to get my documents and now I am told stuff you, this money is ours to keep and go to the warm place. Note that after 6 years I only received this documents in August 2016. I have now instructed them to cancel this policy, and lo and behold my cancellation document was send to me within 2 minutes. Of course one can supposedly listen to transcript, well really I know all about transcripts and ***** going with it. You people are the worst. You ***** from clients, neglect to send them documents so they can not look for issues and hope all goes well. </p> <p>Sad state of affairs when I am the one that told them this is not correct information. I am sure a reputable company would not do this to there long time clients.</p>
Thank you for bringing this matter to our attention.
We were informed that one of our consultants has contacted you regarding this matter.
As per the conversation you had, you were informed that the matter is under investigation and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our consultants has contacted you regarding this matter.
As per the conversation you had, you were informed that the matter is under investigation and feedback will be provided in due course.
We do apologise for any inconvenience that this has caused.
Yours sincerely
Resolutions Team.
Thank you for your patience regarding feedback on this matter.
We were informed that one of our consultants did contact you and the matter has since been finalised.
We apologise for any inconvenience that this may have caused.
Yours sincerely
Resolutions Team.
Thank you for your patience regarding feedback on this matter.
We were informed that one of our consultants did contact you and the matter has since been finalised.
We apologise for any inconvenience that this may have caused.
Yours sincerely
Resolutions Team.
