OVERALL HORRIBLE SERVICE

<p>I am heartbroken and very unhapy with 1life. My mom passed away on the 16th December 2016. She had a 1Life policy (LIFE COVER). I submitted a claim on the 21st December 2016 and till today, I have not gotten a response from 1Life. I stated in the email I sent that the funeral was on the 23rd December 2016 of which I needed the payout by then. There is a death claim benefit that should cover funeral costs that I never received and when I called 1Life I was told that I did not request the death benefit...and might I add that nowhere in the forms I had to fill in did it say anything about that. The request was put in and was supposed to be processed last week...and I am still waiting even today! I called 1Life twice today and I am still waiting for the accessor to contact me! Note that all the required documents where emailed on the 21st of December 2016, we are now on th e9th January 2017, meaning I had to pay for my mother's funeral from my own pocket while we were prepared by taking this policy!!! I am not at all impressed at all...to top everything off they have deducted January premium as well....how's that for professionalism!</p>