One life direct is pathetic

My wife just spoke to pamela shozi. We asked about the turn around time for the claim was informed there is no turn around time. It can take a year and.over for a claim to be processed. Sies. Shame on you 1life. I said the broker did not inform us about this she says the brokers doesn't have to inform us. So are we supposed to suck this of our thumbs. Shame on you. You take peoples money and this is the way you start treating them when they get sick and need their money we didn't pay a premium to line your pockets as for Freddie still gives us terrible service doesn't respond to emails of phone calls. Some big deal he is