1 reviews | Active since Oct 2012
ONE LIFE CONTINUES TO DEBIT ALTHOUGH I CANCELLED..NOW I HAVE HUGE BANK CHARGES DUE TO REJECTED DEBIT ORDERS!!!
I am currently unemployed for a year now. I asked 1 one life to stop debiting me in February because i cant afford the insurance . They still continued to do so. TWICE A MONTH!! I hold a standard bank premium account. So every time a debit order fails I pay R146.00 !!
This brought my bank account to minus R2000 + in July so the bank wanted to hand me over.SARS PAID ME TAX REFUND AND SO THE BANK TOOK OUT THE MONEY. I explained to the bank that I cancelled my insurance with you at 1 life. But obviously the bank has to charge those fees due to rejected debit order.
I even wrote an Email to one life begging you to cancell but you still continue to debit..its costing me to go into a minus amount of R700 +again with the bank just a month after the R2000 was paid. THE LAST R2000 WAS DEDUCTED BY THE BANK WHEN SARS PAID INTO MY ACCOUNT. I AM UNEMPLOYED SO HOW WILL I PAY THIS R700 AGAIN A MONTH LATER.... ?? AS IT IS IM STRUGGLING TO MAKE ENDS MEET..
WHY DO YOU KEEP DEBITING ME WHEN I SAID CANCEL MY POLICY??? I WANT ONE LIFE TO REIMBURSE ME ALL MY BANK CHARGES FOR KEEP DEBITING MY BANK ACCOUNT WHEN I CLEARLY ASKED YOU TO STOP!!
I AWAIT YOUR RESPONSE!!
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department via email: ***
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department via email: ***
Kind regards
Resolutions Team.
