***** on my bank account

Agent called me and after confirming my details I asked her not to go through the application process for their funeral cover . To my surprise there’s a deduction on my account and is Debi check , how come if o didn’t even approve the application and the debit order? Sales agents are ******* just because the war nt to make a sale . When I called All Life was told the she t is no longer an employee due to being retrenched.

I WAGT JY MONEY PAID BACK OR YOU WILL HEAR FTOM THE OMBUDSMAN