OK I'm still hurt I can't cope, because I think this people trick me

OK I'm still hurt I can't cope, because I think this people trick me. They didn't tell me the real truth about the life cover I had with them. Because even if my partner was in accident I would claim because I know that the cover I have with them was for HIV not for accident. I'm still confused really. I ask them to send me the recoding and policie documents but still they didn't sent it. It was on 7th of July 2021. Please help me to get this recordings and documents this people they take advantage of me. I don't believe what they say. Something doesn't add up. I really need your help this is my second review. Thanks again