Nothing

I recently published a review on 1Life and how they could not sort out a policy i tried to claim against the passing of my mom. I added in part of this review

I had to now send all the necessary documentation to 1Life and so i did. I sent all the documentation and received a reply 2 days later that the death certificate and page of the notice of stillbirth is a bit unclear. No problem. I resent it in a much clearer form. This is where things started going wrong. I get an e-mail a few days later to inform me that this policy was cancelled in January 2021, yet the installments went off until end of July 2021. This is wrong so i send an e-mail stating this cannot be right. I had Power of Attorney over my moms bank account and i never cancelled nor could she. Then i receive and e-mail stating the policies are in my name and not my moms. These are my policies and has nothing to do with my mom. The next day i receive and e-mail asking for a letter of authority for the policy. I send them the letter and shortly after i get an e-mail stating there is no policy with that number (the number they sent me is wrong) so i correct them via e-mail and send the right number again. Shortly after i get another e-mail stating that there is no policy under my moms id number. Once again her id number is wrong and i resend it with another copy of her birth certificate telling them it is wrong again. Yesterday i received another mail saying there is no policy on her name so i ask them to get their manager to call me as this is becoming a circus. Every time i get an e-mail from a different person at 1Life with completely different information. This morning again i stated how is this possible and had no reply yet. Incompetence of the highest level. I have all the proof of the e-mails. I sent another e-mail to them this morning with all the e-mails copied into that e-mail, but had no reply. After the review a lady with the name of Zanele contacted me and promised me that she would sort this out and so she did,,,,,,,or so i thought. Zanele informed me that the policy is sorted out and she handed it to one of the people there who would contact me shortly. After a few days of hearing nothing from them i once again contacted them and received a mail to say Zanele is on leave. All good, but then earlier i get another mail. This is absolutely laughable. My name is spelled wrong and they are extending my policy to February 2022 and will deduct the premiums from my bank account. To make it even more interesting----the matter is now considered closed!!!!! Yep. I tried to make a claim against a policy that belonged to my deceased mom and now i get benefits with premiums that i have to pay on a policy that is not mine. This is the kind of stuff stand up comedians thrive on, but funny- not for me.