rG
roslyn G

1 reviews | Active since Nov 2015

11 Nov 2015, 12:59

not very clear

Good day ,I am send this message as I have been a loyal I life direct client for almost 7 years. On Thursday I had slipt and fell breaking my leg 2 ways. My leg was also dislocated. I have been to 2 procedures already and will be unable to work for a few months ,worst case being 8mnths. I called one life direct as I knew I had a disability insuranc. I wont be working and was under the impression that my policy covered disablement either permanent or temporary. To my horror I was told that policy would only cover permanent disability. Firstly I am dissatisfied as this was never explained to me properly secondly I wont get an income yet I have paid my premiums religiously. I am really dissappointed as I have been a loyal client for do long<br> <br>

0
Replies (1)
1Life
1Life's reply12 Nov 2015, 09:33
Official
Hello roslyn091283,

Thank you for bringing this matter to our attention.

We are currently investigating this matter and feedback will be provided to you in due course.

For any more queries regarding this, please contact our Resolution Department on ***.

Kind regards
Resolutions Team

Best regards,