TK
Telecia K

1 reviews | Active since Jun 2012

30 Jan 2015, 12:48

Not treating client fair

I did an application with 1LIFE. It was accepted, but then a week later I get a call and being told they just need to confirm a few underwriting questions .I answered the questions , then about 10 min later I get 3 emails. 1st one saying here is your policy wording, 2nd one your policy has been cancelled, no reason on the email and 3rd one here is your policy number. On top off all things my account has been debited Already. I feel that based on the conversations I had with the consultants and being very honest their way of dealing with my matter they make me feel like a ********. I am now getting all my prove together to show them I was telling the truth. Makes you wonder that if your loved ones need to submit a claim, the greave they will go through and being treated as I am being treated now while I am still alive. My taking is than to rather save money instead of waisting your time and energy by paying premiums and they trying everything just to decline your family. I am so happy we are in a time where calls get recorded. I know that I was honest so no need to treat me as a ********!!!

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Replies (1)
1Life
1Life's reply30 Jan 2015, 15:33
Official
Hello telecia7,

Thank you for bringing this matter to our attention.

I have been informed that our consultants have contacted you.

As discussed, your life insurance policy has been reinstated and an updated policy schedule will be forwarded to your email address.

We do apologise for the inconvenience that was caused.

Should you wish to discuss the matter further, please do not hesitate to contact our Complaints Resolution Department on ***.

Kind Regards,
Kenan Angrik.

Best regards,