Not so helpful in time of need

<p>I was diagnosed with cancer on 20 October 2016 and submitted my dread disease claim to 1Life on 30 October 2016. After submitting all documentation and numerous calls to the claims department nothing has been communicated to me as on 13 December 2016. I call on a daily basis but my assessor is never available and when I do speak to her she is "working" on it but no further feedback can be provided.</p> <p> </p> <p>Why have a dread disease policy if you can not rely on it in time of need. Being a cancer patient and any other patient I believe the last thing you want to worry about is money when you face a terminal disease. </p> <p> </p> <p>Times of selling the product to you they are quick to respond but times of payouts they are missing in action.</p> <p> </p> <p>Utterly disappointed in poor service.</p>