Not Replying to my or my banker's e-mails

I changed my primary banker to Sasfin Bank sometime in May 2015. When I called 1Life to request for the banking details to be changed to Sasfin, the consultant advised that Sasfin Bank does not show on the list. I therefore had to keep my old bank account open (and pay additional bank charges) in order for the debit order to keep going through. I subsequently advised my banker (Sasfin) and they said that they will assist.<br> <br> On the 09th July 2015, my banker e-mailed a gentleman by the name of Wayne Powell at 1Life to assist in adding Sasfin Bank to appear in the drop down selection when instituting a debit order. His first response was only on the 04 August 2015. But nothing was done. I eventually sent an e-mail to Wayne on the 28 August 2015 telling him that this needs to be resolved and if not I will be cancelling my policy, but have still not even received an acknowledgment of the e-mail.<br> <br> It if takes so long to change a debit order, I can only imagine how long it would take if they had to pay out on the policy.<br> <br> Truly appalling service!!!<br>