Nonhlanhla Hadebe had good attitude

I've recently contacted 1Life and Nonhlanhla Hadebe assisted me with a cession form for my bank relating to my bond transfer. It was not easy to explain what I required and that 1Life did it already (and the bank requested it again because they did not check our file properly) so I had to explain to Nonhlanhla Hadebe what exactly I require. Though she did not get it at first, I received the correct documents and could email it to the *********** staff at the bank. I do however feel that 1Life should have a department that deals with cession form processing specifically as not everyone understands what you're talking about when you contact thier call centre.