1 reviews | Active since Feb 2015
Non payment
My brpther, Kanyisa Matafeni, passed on in November 2014 and he left me as a beneficiary of a life policy from 1life. I requested the tape and the policy documents since I didnt have. I submitted all the claims for this said life cover and they said they wont pay because they said its a accidental life cover. On the documents and the tape, it is stated that if Kanyisa doesnt do the HIV test within 3 months of taking the policy, it will automatically be converted to an accidentally cover. Page 23 of their life cover policy book clearly states that \the life assured will automatically be covered for accidental death only and premiums will be reduced accordingly". The premiums were never reduced as I checked his bank statements instead they increased after 2 years. To me that shows that he did the test. Secondly"
Thank you for bringing this matter to our attention.
I have been informed that a Claims Assessor has contacted you.
As discussed, the requirements for the life insurance policy were not met and this resulted in the cover being converted to an Accidental Death Benefit only and the premiums were adjusted accordingly. The increase in premiums was affected by our Annual Increases.
We would like to extend our condolences for the loss of your loved one.
We do apologise for any inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Claims Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,
Thank you for bringing this matter to our attention.
I have been informed that a Claims Assessor has contacted you.
As discussed, the requirements for the life insurance policy were not met and this resulted in the cover being converted to an Accidental Death Benefit only and the premiums were adjusted accordingly. The increase in premiums was affected by our Annual Increases.
We would like to extend our condolences for the loss of your loved one.
We do apologise for any inconvenience that was caused.
Should you wish to discuss the matter further, kindly contact our Claims Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,