Non exsistant customer service on claim number ***

<p>On the 3rd May 2017 i submitted documents to the claims department for claim number ********** 55. Up until today i have not received any response from 1life, i have called and was told that a agnet will call me but noting has happened until today.</p> <p> </p> <p>i find it so frustrating because this claim has been going on since September 2012. Can someone please explain why it is taking so long to get back to me and all i wanted to know was if the documents submitted is correct. or is this also another fruitless exercice </p>