No service

I made a claim with 1life direct in sept 2015 and file a claim on the 29 oct 15. They never call my to update i am the one calling. In oct15 i called to find out the progress just to hear they need same paper work from my medical aid . I supply it. On nov 15 i called again just to find they need info from my GP . I found it and forward it. I call among of time just to hear they are progressing my claim and everytime they say the asser a Ms F.Isaacs will call but she never return any of my calls. On 28 dec 15 i call the lady answering the call said the system shows ms isaacs must call my by the 31dec15. She left the office early without calling me. i am still waiting for her call and still have no idea what is going on with this claim to date.<br> <br> Dates of calls to 1life<br> <br> Claim send in on 29 oct 15<br> <br> First call 12/11/15 fax was send with medical aid info<br> 26/11/15<br> 27/11/15 <br> 02/11/15<br> 03/12/15 fax send with info of GP<br> 07/12/15<br> 09/12/15<br> 28/12/15<br> 31/12/15 ms isaacs never called back<br> 06/01/16<br> 07/01/16ms isaacs never called back<br> 18/01/16ms isaacs never called back<br>