kJ
kimmy J
1 reviews | Active since Jul 2013
28 Jan 2015, 10:59
No response yet
Good Day<br> <br> I cancelled my life insurance policy two days ago , emailed to cancellations as I was suppose to and received a read receipt. To date no one has called me back to confirm that this has been cancelled.<br> <br> Can I please be contacted as I don't want to pay double this month.<br> <br> Also , are the premiums forfeited or are they paid back? <div><br></div><div><em>(Supplier name changed from First For Women Insurance to 1Life by Hellopeter.com)</em></div>
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1Life's replyOfficial
29 Jan 2015, 14:51Hello JackieJack32,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, the policy was cancelled as per your request and confirmation of cancellation was sent via email.
Our life insurance policy has no surrender value, therefore there are no premiums due to you.
We do apologise for the delayed response, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, the policy was cancelled as per your request and confirmation of cancellation was sent via email.
Our life insurance policy has no surrender value, therefore there are no premiums due to you.
We do apologise for the delayed response, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik
Best regards,
1Life's reply29 Jan 2015, 14:51
Official
Hello JackieJack32,
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, the policy was cancelled as per your request and confirmation of cancellation was sent via email.
Our life insurance policy has no surrender value, therefore there are no premiums due to you.
We do apologise for the delayed response, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter has been resolved.
As per the conversation you had, the policy was cancelled as per your request and confirmation of cancellation was sent via email.
Our life insurance policy has no surrender value, therefore there are no premiums due to you.
We do apologise for the delayed response, and we do hope that you were happy with the manner in which your complaint was handled.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Kenan Angrik
Best regards,