1 reviews | Active since Apr 2016
No Response
I requested cancellation of a life policy which i do not want, iv called and explained why i want it cancelled, iv sent numerous emails from the 27th October, i was called and had to explain again, the lady said she will send me confirmation of cancellation, which i have not recieved to date, iv sent an email to dialdirects complaints department, im still waiting, i do not want you to debit my account, i want the policy to be cancelled and i do not want to explain again, please send me confirmation of cancellation.
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect team
Best regards,
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect team
Best regards,
Hi Shanaaz,
I have attempted to call you but there seems to be a connection problem at this time.
The matter need to be dealt with 1Life. I can however see that the policy was cancelled effective 1 December 2017.
I will also arrange for the team from 1Life to call you and to assist with the cancellation letter.
Regards,
Louis.
***
Best regards,
Hi Shanaaz,
I have attempted to call you but there seems to be a connection problem at this time.
The matter need to be dealt with 1Life. I can however see that the policy was cancelled effective 1 December 2017.
I will also arrange for the team from 1Life to call you and to assist with the cancellation letter.
Regards,
Louis.
***
Best regards,