1 reviews | Active since Sept 2021
No payment from 1life
I am highly disappointed with 1 Life insurance.
My late Mother toke out a policy 7 years ago in 2011 and faithfully paid it every month. She kept this in mind and entrusted 1Life with a policy to pay out to my Brother and myself after and if she has passed on. She entrusted 1 Life, only to find out now that 1 Life will disappoint her wishes.
My mother passed away in 2018. We as a mourning family got in contact with 1 Life insurance as she had told us before of her policy and was informed by one of 1life consultants that yes the policy is active and we need to submit our documentation for the payout. We diligently submitted all the requested forms, only to find out that all of a sudden its now not active anymore (contradicting to previously told), as my mother skipped a payment in the month that she passed away.
My mother passed away in the 16 Feb 2018 and she skipped a payment for the month of Feb 2018. We informed the consultants that my mother was ill and not well therefore she might have never double checked on that 1 payment. And as per 1 Life policy a contract will oy be cancelled once 2 consecutive months of payments is not received.
1 life is now refusing to pay out the 7 years of contributions made due to that 1 skipped payment.
This is utterly disgraceful and disappointing. We have also mentioned that we will pay the month of Feb to cover the 16 days of Feb for the so called missed payment.
1 life is *****ing all my mothers money for the past 7 years, instead of honoring her wishes to pay it out to her children.
I have previously asked for all the recordings to be send to me, untill today I havent received any where the consultant informed us that the policy is in order and will be paid out.
I will NOT leave this here as I know my mother wouldn't expect me to do so.
1 life is dishonest and clearly not in a position to support us.
Why would anyone invest there money over 7 years just to find out that at the end non of it will be paid out.
I expect this to be resolved without further delays. This has been going on for too long.
As no one has called me as yet someone from 1Life called my Brother Jp telling him more lies that my mother skipped more than 3 payments on her policy, I phoned in last week requesting the recordings for 2018 month of Feb-Mar, as the Claim consultant who stated at that time all was in order and payment will be made only week after said my mother skipped payment month before she passed away. I am requesting this recordings as this is evidence that 1Life based on lies and this will become a legal matter if this not resolved by end of today.
As no one has called me as yet someone from 1Life called my Brother Jp telling him more lies that my mother skipped more than 3 payments on her policy, I phoned in last week requesting the recordings for 2018 month of Feb-Mar, as the Claim consultant who stated at that time all was in order and payment will be made only week after said my mother skipped payment month before she passed away. I am requesting this recordings as this is evidence that 1Life based on lies and this will become a legal matter if this not resolved by end of today.
A consultant phoned me, and made me more upset and furious then what I was. He mentioned that another person, not EVEN FAMILY or the beneficiaries on the policy requested the recordings and further information regarding my mothers case.
This is a breach of contract. How can 1Life allow this that personal information be given out without my brother or myself consent.
This is ridiculous. I want answers NOW.
Like I said. I was 1st informed the policy was active and will be paid out.
Then after we have submitted all the documents you said my mother skipped the payment for Feb. 3rd Now you come with more stories that my mother skipped more payments.
What is it now.
Get your facts straight as I am taking this to court. I will not leave this here.
We were never informed about the death certificate BECAUSE you asked another person and not the beneficiaries
NO communication was given to us about this.
A consultant phoned me, and made me more upset and furious then what I was. He mentioned that another person, not EVEN FAMILY or the beneficiaries on the policy requested the recordings and further information regarding my mothers case.
This is a breach of contract. How can 1Life allow this that personal information be given out without my brother or myself consent.
This is ridiculous. I want answers NOW.
Like I said. I was 1st informed the policy was active and will be paid out.
Then after we have submitted all the documents you said my mother skipped the payment for Feb. 3rd Now you come with more stories that my mother skipped more payments.
What is it now.
Get your facts straight as I am taking this to court. I will not leave this here.
We were never informed about the death certificate BECAUSE you asked another person and not the beneficiaries
NO communication was given to us about this.
Thank you for your message, we have since contacted you to resolve this matter.
Kind regards,
The 1Life Team.
Thank you for your message, we have since contacted you to resolve this matter.
Kind regards,
The 1Life Team.
My late Mother toke out a policy 7 years ago in 2011 and faithfully paid it every month. She kept this in mind and entrusted 1Life with a policy to pay out to my Brother and myself after and if she has passed on. She entrusted 1 Life, only to find out now that 1 Life will disappoint her wishes.
My mother passed away in 2018. We as a mourning family got in contact with 1 Life insurance as she had told us before of her policy and was informed by one of 1life consultants that yes the policy is active and we need to submit our documentation for the payout.
We diligently submitted all the requested forms, only to find out that all of a sudden its now not active anymore (contradicting to previously told), as my mother skipped a payment in the month that she passed away.
My mother passed away in the 16 Feb 2018 and she skipped a payment for the month of Feb 2018. We informed the consultants that my mother was ill and not well therefore she might have never double checked on that 1 payment. And as per 1 Life policy a contract will oy be cancelled once 2 consecutive months of payments is not received.
1 life is now refusing to pay out the 7 years of contributions made due to that 1 skipped payment.
This is utterly disgraceful and disappointing. We have also mentioned that we will pay the month of Feb to cover the 16 days of Feb for the so called missed payment.
1 life is *****ing all my mothers money for the past 7 years, instead of honoring her wishes to pay it out to her children.
I have previously asked for all the recordings to be send to me, untill today I havent received any where the consultant informed us that the policy is in order and will be paid out.
I will NOT leave this here as I know my mother wouldn't expect me to do so.
1 life is dishonest and clearly not in a position to support us.
Why would anyone invest there money over 7 years just to find out that at the end non of it will be paid out.
I expect this to be resolved without further delays. This has been going on for too long.
My late Mother toke out a policy 7 years ago in 2011 and faithfully paid it every month. She kept this in mind and entrusted 1Life with a policy to pay out to my Brother and myself after and if she has passed on. She entrusted 1 Life, only to find out now that 1 Life will disappoint her wishes.
My mother passed away in 2018. We as a mourning family got in contact with 1 Life insurance as she had told us before of her policy and was informed by one of 1life consultants that yes the policy is active and we need to submit our documentation for the payout.
We diligently submitted all the requested forms, only to find out that all of a sudden its now not active anymore (contradicting to previously told), as my mother skipped a payment in the month that she passed away.
My mother passed away in the 16 Feb 2018 and she skipped a payment for the month of Feb 2018. We informed the consultants that my mother was ill and not well therefore she might have never double checked on that 1 payment. And as per 1 Life policy a contract will oy be cancelled once 2 consecutive months of payments is not received.
1 life is now refusing to pay out the 7 years of contributions made due to that 1 skipped payment.
This is utterly disgraceful and disappointing. We have also mentioned that we will pay the month of Feb to cover the 16 days of Feb for the so called missed payment.
1 life is *****ing all my mothers money for the past 7 years, instead of honoring her wishes to pay it out to her children.
I have previously asked for all the recordings to be send to me, untill today I havent received any where the consultant informed us that the policy is in order and will be paid out.
I will NOT leave this here as I know my mother wouldn't expect me to do so.
1 life is dishonest and clearly not in a position to support us.
Why would anyone invest there money over 7 years just to find out that at the end non of it will be paid out.
I expect this to be resolved without further delays. This has been going on for too long.