RW
Rudi W
1 reviews | Active since Feb 2019
30 May 2020, 21:59
No pay out as claimed on tv
My mother inlaw past away 3 weeks ago. There was no benificery or testemant. Her total assests was under R220.000. Her daughter was given a letter of authority by the highcourt 2 weeks ago. All the death certifikcates and all other documents was handed in to claims department. We were told it could take months to finalise the R208000 claim. My mother in law is still at the funural parlour as we dont have money for the service. The policy clearly states in case of death the police pays out R50.000 for funural in 24 hours, and the rest of the R158.0000 pays out 48 hour. Its a week now and no one at 1 life knows why?
Helpful (0)
Replies (2)0
Replies (2)RW
Rudi W's updateReviewer Update
02 Jun 2020, 13:03Today i emailed 1life again and the onbudsman. I called 1 life as i dont get any feedback from them in a week. I called them.again just nowand they have the same story. They refuse to pay now because thers was no beneficiry. Tjeu say i must get a court letter of aughority wich i did and i have a recording where they stated they will pay out last week and all paper work was in order. Now again they have so many stories not to pay and still busy with assesors. They can not be trusyed at all. My.mother is now 3 and half weeks at Doves and thet refuse to even oay the funural tbat states in 24hour. Please people be aware of 1life!!!! Everytime i called there stories is not the same. This needs a lawyer as i can see they are not gone help as claimed on there contract and ads. Be very aware of 1 life they made our lifes a living hell!!!!
RW
Rudi W's update02 Jun 2020, 13:03
Reviewer Update
Today i emailed 1life again and the onbudsman. I called 1 life as i dont get any feedback from them in a week. I called them.again just nowand they have the same story. They refuse to pay now because thers was no beneficiry. Tjeu say i must get a court letter of aughority wich i did and i have a recording where they stated they will pay out last week and all paper work was in order. Now again they have so many stories not to pay and still busy with assesors. They can not be trusyed at all. My.mother is now 3 and half weeks at Doves and thet refuse to even oay the funural tbat states in 24hour. Please people be aware of 1life!!!! Everytime i called there stories is not the same. This needs a lawyer as i can see they are not gone help as claimed on there contract and ads. Be very aware of 1 life they made our lifes a living hell!!!!
RW
Rudi W's updateReviewer Update
02 Jun 2020, 18:07Hi. Today i called 1life again as they do not keep me informed. All paperwork was recieved according to a tellephone conversation i had with Mr Happy at claims. He said clearly in the recording that its all in order and the pay out will happen soon. That was last week. My mother was the benificiery and she died the 11th. So when i called 1life the first time they said i must get a hight court aughority letter as i am the daughter. It toke more then a week to obtain this letter. My father and mother were still legally married that byself made my father the owner of het assets. Then he had to made a affidavid wich the court give him to fill in and get certified that he give his only daughter the right to take over the assets and estate wich was only a total of R220.000 with policies wich the hight court accepted and give me the aughority letter to get the policies. I did sent all...but all documents to 1life claims departmemt and was told the money will be paid in my account within 24 hour. Monday i called again and again i had to as 1life dont call me just to be tolf that they will not pay out any money because they want a letter from.court.. but its been sent with proove and recordings that they did recieved ot..i again sent it..this now 3 times in a week. Now today again i called as likd normal tjey dont call if you dont complain and was told the same stuff all over!!!!. So i again emailed then i was told ius open yet again a other late estate bank account that cost me onother R500 at Absa and again emailed again the letter of aughtority and late estate account. Ok the man at 1 life was again happy with paperwork. Again i was told they want a other doctors form that was missi g some stuff and again they want a letter of aughority...how many times must i do this??? Ok then lady at 1 life sent me a email asking for a letter of aughority, a affidavid that i am her daughter and why i want the money and a letter from funural parlor stating she is still not burried!! The lady from 1life that asked all these stupid things is Chante. Wich all tjose documents is at claims department!! She clearly is confused or cant read or sucking all these stupid stuff out of her thumb. Everything is there. Now she said tgat no money will be paid out because my.mother is dead... what???? Why do you pay a funural policy and life cover for 5 years if they dont lusten to a high court order!!!. My name is Chantell Michelle Kieser..my number is..***. My mother policy number ***. Her name is Maureen Attlam. I will go back to court tommorow and see a lawyer. Thank you.
Just now
1Life Insurance
Thanks for messaging us. We try to be as responsive as possible. We'll get back to you
Just now
1Life Insurance
Thanks for messaging us. We try to be as responsive as possible. We'll get back to you
RW
Rudi W's update02 Jun 2020, 18:07
Reviewer Update
Hi. Today i called 1life again as they do not keep me informed. All paperwork was recieved according to a tellephone conversation i had with Mr Happy at claims. He said clearly in the recording that its all in order and the pay out will happen soon. That was last week. My mother was the benificiery and she died the 11th. So when i called 1life the first time they said i must get a hight court aughority letter as i am the daughter. It toke more then a week to obtain this letter. My father and mother were still legally married that byself made my father the owner of het assets. Then he had to made a affidavid wich the court give him to fill in and get certified that he give his only daughter the right to take over the assets and estate wich was only a total of R220.000 with policies wich the hight court accepted and give me the aughority letter to get the policies. I did sent all...but all documents to 1life claims departmemt and was told the money will be paid in my account within 24 hour. Monday i called again and again i had to as 1life dont call me just to be tolf that they will not pay out any money because they want a letter from.court.. but its been sent with proove and recordings that they did recieved ot..i again sent it..this now 3 times in a week. Now today again i called as likd normal tjey dont call if you dont complain and was told the same stuff all over!!!!. So i again emailed then i was told ius open yet again a other late estate bank account that cost me onother R500 at Absa and again emailed again the letter of aughtority and late estate account. Ok the man at 1 life was again happy with paperwork. Again i was told they want a other doctors form that was missi g some stuff and again they want a letter of aughority...how many times must i do this??? Ok then lady at 1 life sent me a email asking for a letter of aughority, a affidavid that i am her daughter and why i want the money and a letter from funural parlor stating she is still not burried!! The lady from 1life that asked all these stupid things is Chante. Wich all tjose documents is at claims department!! She clearly is confused or cant read or sucking all these stupid stuff out of her thumb. Everything is there. Now she said tgat no money will be paid out because my.mother is dead... what???? Why do you pay a funural policy and life cover for 5 years if they dont lusten to a high court order!!!. My name is Chantell Michelle Kieser..my number is..***. My mother policy number ***. Her name is Maureen Attlam. I will go back to court tommorow and see a lawyer. Thank you.
Just now
1Life Insurance
Thanks for messaging us. We try to be as responsive as possible. We'll get back to you
Just now
1Life Insurance
Thanks for messaging us. We try to be as responsive as possible. We'll get back to you