1 reviews | Active since Jun 2015
no one follows up on e-mails sent to 1life
i've been sending e-mails to 1 life to try and change my banking details since 29 May 2015<br> <br> all i receive is an automated message \ Thank you for your Email.<br> <br> A friendly Client Services Consultant will respond to your request within24 Hours.<br> <br> Kind Regards<br> The 1Life Client Services team "<br> <br> yet no one calls within the period specified<br> <br> and when i call in i get all sorts of promises and apologies yet nothing seems to happen<br> <br> called in on saturday only for the system to be down and told i'll be called first thing Monday morning<br> <br> Monday morning came and went yet no phone call<br> <br> so i called in yesterday afternoon and was told that i'd be sent an updated policy before the end of the day - Monday 15th June 2015<br> <br> it still haven't come through"
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter was resolved.
As per the conversation you had, your banking details were changed and the updated policy schedule was sent to you via email.
We do apologise for the delay in handling your query.
Should you wish you discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik
Thank you for bringing this matter to our attention.
I was informed that one of our consultants did contact you and the matter was resolved.
As per the conversation you had, your banking details were changed and the updated policy schedule was sent to you via email.
We do apologise for the delay in handling your query.
Should you wish you discuss this matter further, please contact our Resolution Department on ***.
Yours sincerely
Kenan Angrik