1 reviews | Active since Jan 2017
No feedback on request for refund
<p>Due to wrong information being captured, and poor client service and/or feedback, I decided to cancel my 2 policies with 1Life. My first email to them was on 17 October 2016. After no reply, I sent an email again on 25 October 2016, asking the cancellation to be effective IMMEDIATELY. On 27 October I received an email stating that Policy 1 has been cancelled. On 28 October the bank deducted premiums for the 2 policies, with "NOV PREM" as description. On 31 October I received an email again stating that Policy 2 was cancelled. On 31 October I emailed again. Today, on 27 January 2017 I am STILL waiting on a reply from this company. How can I pay for a month that I'm not being covered for? I WANT A REFUND ON THE NOVEMBER PREMIUM. WHY DON'T THEY HONOUR THEIR EMAIL REPLIES THAT STATES "A CONSULTANT WILL RESPOND WITHIN 24 HOURS"??</p>
Thank you for bringing this matter to our attention.
We were informed that one of our consultants has tried to contact you with no success.
Kindly contact our Resolutions Team on ***so that we can assist you.
Your sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our consultants has tried to contact you with no success.
Kindly contact our Resolutions Team on ***so that we can assist you.
Your sincerely
Resolutions Team.
In ALL my previous communications to the company I have indicated that I am not available on telephone because of the nature of my work. All of the requests to contact me via email has fallen on deaf ears. I am not interested in talking to a consultant. I want to know why the extra premiums that was deducted was not reversed. PLEASE CONTACT ME WITH THIS INFORMATION VIA MY EMAIL ADDRESS.
In ALL my previous communications to the company I have indicated that I am not available on telephone because of the nature of my work. All of the requests to contact me via email has fallen on deaf ears. I am not interested in talking to a consultant. I want to know why the extra premiums that was deducted was not reversed. PLEASE CONTACT ME WITH THIS INFORMATION VIA MY EMAIL ADDRESS.