No feedback and so delayed

I am so annoyed with 1life processes. My mom passed on the 06/07/2021. We submitted claims for my mom's life claim in the beginning if August and still it was a process to continously go back and forth for more documents. On the 13th again they needed more documents for the claim. So sad dealing already with losing a parent that process alone is painful. Whenever you call the claims department they will tell you they unable to get hold of the assessor. I feel this service is terrible my mom had this policy for over 13years When the monthly premiums were deducted they never complained or asked for more and more and more documents it was straightforward but now this process is so unsealed. They are just not sincere, I wish that the assessor could just give feedback as promised. It's been 2days and now feedback as promised can a manager please give me a call....... this would be much appreciated no life policy pays within 72hours....what a lie!!!!!!