1 reviews | Active since Jun 2016
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<p>I am an exisitng policy holder of 1Life and I am interested to increase my life cover. I have been asking 1Life to call me for assistance for the past 3 weeks. I have send numerious emails to customer support without any reply. Can one of the agents please call me.</p>
Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
It has been 3 days since your reply on Friday and still no contact has been made with the client as promised. Please advise.
It has been 3 days since your reply on Friday and still no contact has been made with the client as promised. Please advise.
1Life makes promises which they cannot keep - see below reply on Friday - I am still waiting....
Official business reply:Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
1Life makes promises which they cannot keep - see below reply on Friday - I am still waiting....
Official business reply:Thank you for making us aware of your concerns.
A consultant has attempted to contact you with no success.
We will contact you in order to address the matter directly.
Should you wish to discuss the matter further, please do not hesitate to contact our Resolutions Department on ***.
We were informed that one of our resolutions consultants did contact you and the matter was resolved.
As per the conversation you had, the cover was increased as per your request and the updated policy schedule was forwarded to your email address.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our resolutions team on ***.
Yours sincerely
Resolutions Team.
We were informed that one of our resolutions consultants did contact you and the matter was resolved.
As per the conversation you had, the cover was increased as per your request and the updated policy schedule was forwarded to your email address.
We do apologise for any inconvenience that this matter has caused.
Should you wish to discuss this matter further, please contact our resolutions team on ***.
Yours sincerely
Resolutions Team.